Refund & Return Policy

Refund & Returns Policy
Last updated: 23 July 2026

Thank you for shopping at TechTie3D. This policy explains returns, replacements, and refunds for orders placed on techtiegroup.com.

1. Scope

Applies to products purchased through our online store. Custom / made-to-order items may have different rules (see below).

2. Right to cancel / return (distance sales)

If you are a consumer entitled to a cooling-off period under applicable law, you may withdraw from the purchase within 14 days of receiving the goods, without giving a reason, unless an exception applies.

How to start a return
Email contact@techtiegroup.com with:

• Order number
• Product(s) to return
• Reason (optional for cooling-off returns)

We will confirm the return process and address.

3. Condition of returned goods

Returned items must be:

• Unused and in resalable condition
• In original packaging with all accessories, manuals, and free gifts
• Not damaged, installed in a way that prevents resale, or missing parts

We may refuse or reduce a refund if goods are diminished in value due to handling beyond what is necessary to establish their nature, characteristics, and functioning.

4. Non-returnable / limited return items

Unless faulty, returns may not apply to:

• Customised or made-to-order products
• Sealed goods that are not suitable for return for health/hygiene reasons once unsealed
• Clearance / final-sale items marked as non-returnable
• Digital downloads (if offered)

5. Damaged, defective, or wrong items

Contact us within 48 hours of delivery (or as soon as reasonably possible) with photos of:

• Packaging
• Product
• Label / order details

We will arrange replacement, repair, or refund as appropriate.

6. Shipping costs

• Cooling-off returns: you normally pay return shipping, unless the law or we say otherwise, or the item was defective/wrong.
• Defective / our error: we cover reasonable return shipping.

Original outbound shipping may be non-refundable unless required by law or the return is our fault.

7. Refunds

After we receive and inspect the return:

• Approved refunds are issued to the original payment method
• Timing depends on your bank/provider (often several business days after we process)
• Cash on delivery orders may be refunded by bank transfer or store credit as agreed

8. Order cancellation before shipping

Contact us ASAP. If not yet shipped, we will cancel and refund. If already shipped, the return process applies.

9. Contact

Email: contact@techtiegroup.com