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Privacy Policy

Privacy Policy
Last updated: 23 July 2026

TechTie3D (“we”, “us”, “our”) respects your privacy. This policy describes how we collect, use, and protect personal data when you use techtiegroup.com and related services.

1. Who we are

Controller: TechTie3D / Tech Tie
Website: techtiegroup.com
Email: contact@techtiegroup.com

2. Data we collect

Account & orders
Name, email, phone, billing/shipping address, order history, payment method metadata (payment providers process card data — we do not store full card numbers).

Account activity
Login, wishlist, saved addresses, messages or support requests.

Browsing & recommendations
Products viewed or interacted with, used to improve recommendations on the store.

Technical data
IP address, browser/device info, pages visited, referrer, timestamps, language preference.

Cookies & analytics
As described in our Cookie Policy, including Google Analytics and recommendation-related storage.

3. Why we use your data (purposes & legal bases)

Purpose Legal basis (typical)
Process and deliver orders
Contract
Customer account & support
Contract / legitimate interests
Payments & fraud prevention
Contract / legitimate interests / legal obligation
Store operation (cart, language, wishlist)
Legitimate interests / contract
Product recommendations
Legitimate interests (or consent where required)
Google Analytics & site improvement
Consent and/or legitimate interests, as applicable
Legal, tax, accounting
Legal obligation
Marketing emails (if any)
Consent or soft opt-in where allowed

4. Sharing your data

We may share data with:

  • Hosting & IT providers
  • WooCommerce / WordPress infrastructure
  • Payment providers (e.g. card / COD processors)
  • Shipping / courier partners
  • Google (Analytics)
  • Professional advisers or authorities when legally required

We do not sell your personal data.

5. International transfers

Some providers (e.g. Google) may process data outside your country. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses).

6. Retention

  • Orders & invoices: as required by tax/commercial law
  • Account data: while the account is active, then deleted or anonymised within a reasonable period
  • Analytics / recommendation data: retained only as long as useful for those purposes or until you withdraw consent / clear cookies
  • Support messages: for a reasonable period after resolution

7. Your rights

Depending on applicable law (including GDPR where it applies), you may have the right to:

  • Access your data
  • Rectify inaccurate data
  • Erase data (“right to be forgotten”)
  • Restrict or object to certain processing
  • Data portability
  • Withdraw consent (e.g. analytics cookies)
  • Lodge a complaint with a supervisory authority

To exercise rights: contact@techtiegroup.com

8. Security

We use reasonable technical and organisational measures (HTTPS, access controls, updates). No online transmission is 100% secure.

9. Children

Our store is intended for adults. We do not knowingly collect data from children under 16.

10. Updates

We may update this policy. The “Last updated” date will change; continued use after changes means you accept the updated policy where permitted by law.

11. Contact

Email: contact@techtiegroup.com